FAQ
General
Can I order beer barrels for my event?
Yes! You may visit here for more information.
How long can I keep the beer I have purchased?
You may find the expiry date in the outer carton packaging for easy reference.
Where can I purchase the free merchandise/ premiums?
Our merchandising items are exclusive based on campaign. Check out our promotions page to find out how to get it!
Where can I buy the products to redeem the free gift?
Refers to the outlet list on our website here
Who can I contact to make more enquiries?
You may reach us at our hotline, 1300-22-8899 (Mon – Sun, 12pm – 9pm)
Is my personal information be protected by the Personal Data Protection Act?
We will ask for your consent to process your data according to our privacy policy. For more details on our privacy policy, please visit here
Can I combine receipts to meet minimum spending?
Unfortunately, spending must be made within a single recipe in order to fulfill the minimum purchase for prize redemption.
Am I eligible to participate in the contest?
The contest is open for all non-Muslim aged 21 years or over who are residents in Malaysia. Employees of the Organiser, its associate agencies, affiliates, distributors, dealers, sponsors, advertising and Contest agencies, and members of their immediate families will not be eligible to participate in this Promotion/Campaign.
What is the alcohol content for CNY limited edition cans and bottles?
The alcohol content is same as original packaging which Carlsberg Danish Pilsner remains at 5% ABV, whilst Carlsberg Smooth Draught is kept at 4.8% ABV.
What is Drumming Prosperity Together about?
It’s CNY event that will be running in Super/ Hypermarket within Peninsula Malaysia, please refers to <insert hyperlink> for event schedule. Come join us to unlock special offers and win away attractive prizes!
Super / Hypermarket
Can I redeem multiple premiums with just 1 receipt?
One receipt is valid for a single redemption entry only.
How many items can I redeem from this campaign?
Each customer can redeem the item once per category.
I noticed there’s special event to win extra free gift, how can I know the schedule?
Schedule can be found in the page: here
How can I do if I received a defected free gift?
Kindly contact us at our hotline 1300-22-8899.
When will my submission be validated?
Your submission will be validated within 3 working days from your submission date.
I received defect beer on my Ecom purchase. What can I do?
Contact our service agent on Shopee to get more information.
I feel unsecure to reveal my IC number. Can I use fake number?
No. Any fake information provided will leads to disqualification.
need to keep my receipt after I have submitted for the redemption/ lucky draw?
It is advisable for you to keep the original as our agency will verify your purchase if you won a prize.
How long do I need to wait for my gift after the submission?
You will receive a message from us after your submission has been verified. You will receive your free gift within 60 working days after receiving the notification.
Restaurant / Pubs / Bars
What are the promotions available for this campaign?
Refers to here for the attractive promotion ongoing at pub/ bar/ bistro.
Is the prizes available on weekly or campaign basis?
It could be vary based on campaign. For CNY campaign, there are 75 units of 1664 Limited Edition Mahjong set to be won weekly!
When will the weekly winner be announced and where can I see it?
Winner announcement would take place within 21 days after the end of the particular week.
Is the 1664 Mahjong Set available to win for purchases in Pub?
Yes. When you spend every RM118 on 1664 products, you’re eligible for 2 entries in the lucky draw. There is a total of 600 units allocated.
Is there any outlet serving the drinks with recipe on CarlsBar?
The recipe on CarlsBar is not on sale. You may try it at home for the delicious taste!
Coffee Shops & Food Courts
What are the promotions available for this period?
Refers to here for the attractive promotion ongoing at Coffee Shops & Food Court.
What are the participating brands and pack size for this promotion?
Carlsberg Danish Pilsner, Carlsberg Smooth Draught, Royal Stout and Sapporo in big bottle.
What can I redeem with the CNY limited edition red cap?
You may collect 9 caps and redeem a Carlsberg Thermal Bottle at participating outlets, at while stock lasts basis.
I like the Electric Grill Pan, can I redeem it with the cap?
No, CNY limited edition bottle cap is only entitled for redeeming Carlsberg Thermal Bottle. However, you may join our contest by purchasing minimum 3 big bottles of participating brands in our participating outlets, we have 450 units of Electric Grill available to win throughout the campaign period!
What are the prizes available for the contest?
We have a total of 45 units of Grand Prizes of RM8,888 cash prize, and 450 units of First Prize – Lock & Lock Electric Grill Pan available to win throughout the campaign period!
Can I submit multiple entries for the contest?
Yes you can, however each receipt is only eligible for one time of submission.
I have submitted an entry via WhatsApp previously, is my previous submission still valid?
Yes, your previous submission(s) is still valid! All submissions made via WhatsApp before 21st December 2024 have been captured. For future submissions, please submit your entries via our microsite here.
How do I know if I won the contest?
Winners will be notified via WhatsApp or phone call.
When and where can I find all the winner announcements?
Weekly winners will be announced within 10 working days after the end of each week. You can find the winner announcements here.
Who can I contact if I need further information?
You may call our hotline at 1300-22-8899.
