FAQ

Redemption


The promotion period is from 1st October 2025 until 30th November 2025, while stocks last, on a first-come, first-served basis.
This promotion is open to all non-Muslims aged 21 years and above who are residents in Malaysia. Employees of the Organiser, its associate agencies, affiliates, distributors, dealers, sponsors, advertising and contest agencies, and members of their immediate families will not be eligible to participate in this promotion.
• Bars, Cafés & Restaurants - Purchase a minimum of Ringgit Malaysia Ninety [RM90] of Carlsberg Smooth Draught in a single receipt to redeem One [1] Carlsbeats Mini Speaker.
• Coffee Shops & Food Courts - Purchase Six [6] bottles of Carlsberg Smooth Draught (580ml) in a single receipt to redeem One [1] Carlsbeats Mini Speaker.
• Supermarkets, Hypermarkets & 99 Speedmart – Purchase Two [2] units of 6-can packs Carlsberg Smooth Draught 320ml in a single receipt to redeem One [1] Carlsbeats Mini Speaker.
• e-commerce - Purchase Two [2] units of 6-can packs Carlsberg Smooth Draught 320ml in a single receipt to redeem One [1] Carlsbeats Mini Speaker.
Carlsberg Smooth Draught
Unfortunately, our Carlsbeats Mini Speaker is not available for sale.
Selected Bars, Cafés & Restaurants with World of Smooth October 2025 Point-of-Sale Materials displayed in the premises.
Selected Coffee Shops & Food Courts with World of Smooth October 2025 Point-of-Sale Materials displayed in the premises
Selected Supermarkets & Hypermarkets with World of Smooth October 2025 Point-of-Sale Materials displayed in the premises.
• Grab Official Store (powered by TME)
• Pandamart
• Carlsberg Official Store on Shopee
No.
You will receive the Carlsbeats Mini Speaker directly with your order when purchasing from participating e-commerce platforms, while stocks last and on a first-come, first-served basis.
You may refer to some of the sample receipts (proofs of purchase) below:
Sample receipts for Bars, Cafés & Restaurants
You may refer to some of the sample receipts (proofs of purchase) below:
Sample receipts for Coffee Shops & Food Courts
You may refer to some of the sample receipts (proofs of purchase) below:
Sample receipts for Supermarkets & Hypermarkets 1
Sample receipts for Supermarkets & Hypermarkets 2
The receipt (proof of purchase) must clearly display the following details:
• Receipt number
• Name and/or logo of the outlet where the purchase was made
• Date of purchase
• Participating products purchased
• Correct amount/quantity purchased

Please note that several examples of rejected receipts (proofs of purchase) are provided for your reference:
Approved receipt examples

Examples of rejected receipts (proofs of purchase) from various purchase channels:
Rejected receipt examples
No. Unfortunately, entries can only be made on a SINGLE receipt to be considered as valid for the promotion.
Yes. You are required to keep the original receipt for verification and redemption purposes.
• Step 1: Scan QR code as printed on the World of Smooth October 2025 Point-of-Sale Materials OR visit https://bestwithcarlsberg.my/wos/en/promotions
• Step 2: Fill up the required fields. Please ensure the details submitted are accurate.
• Step 3: Upload your receipt. Please ensure the proof of purchase is clear and legible for verification purposes.
After completing the required fields and uploading your receipt, a pop-up thank-you message will appear. Additionally, you will receive an email from carlsberg@s360plus.com to notify you that your submission was successful. In the meantime, you can check your redemption status here https://bestwithcarlsberg.my/wos/en/redemption_status by keying in your submitted mobile number.
You may reach out to us via our customer support email at carlsberg@s360plus.com
No, there is no limit to the number of entries that can be submitted for this promotion. You can submit as many entries as you wish by following the guidelines and requirements set out in the terms and conditions or promotional materials.
Once your entry is approved, we will process and deliver your Carlsbeats Mini Speaker to the given delivery address within Sixty [60] working days. You may check your redemption status at https://bestwithcarlsberg.my/wos/en/redemption_status by keying in your submitted mobile number.
There will be a total of 30,440 redemptions available throughout the promotion period.
One [1] unique mobile number and NRIC may redeem up to a maximum of Four [4] Carlsbeats Mini Speaker.
Yes. One [1] unique mobile number and NRIC can win One [1] set of five Carlsbeats Mini Speaker and redeem up to a maximum of Four [4] Carlsbeats Mini Speaker.
The Carlsbeats Mini Speaker is packed as a blind box, and the design is subject to availability and distributed on a random basis. Requests for specific designs will not be entertained.
Unfortunately, no. The Carlsbeats Mini Speakers are distributed on a random basis for each submission and are packed as blind boxes. The design is subject to availability and requests for specific designs will not be entertained.
If you receive a Carlsbeats Mini Speaker that is damaged or not functioning, please contact our support team via email at carlsberg@s360plus.com within seven [7] days of receiving the item. Kindly provide a clear video of the damaged speaker, along with your full name, mobile number, and delivery address for verification purposes. We will review your case and assist with a replacement, subject to the promotion's terms and conditions.
You may reach out to us via our customer support email at carlsberg@s360plus.com or PM us at Carlsberg Malaysia Facebook page (https://www.facebook.com/CarlsbergMalaysia).

Contest


The promotion period is from 1st October 2025 until 30th November 2025.
This promotion is open to all non-Muslims aged 21 years and above who are residents in Malaysia. Employees of the Organiser, its associate agencies, affiliates, distributors, dealers, sponsors, advertising and contest agencies, and members of their immediate families will not be eligible to participate in this promotion.
• Convenience Stores & Mini Markets - Purchase One [1] can of Carlsberg Smooth Draught in a single receipt to get One [1] entry.
Carlsberg Smooth Draught
Unfortunately, our Carlsbeats Mini Speaker is not available for sale.
Selected Convenience Stores & Mini Markets with World of Smooth October 2025 Point-of-Sale Materials displayed in the premises.
You may refer to some of the sample receipts (proofs of purchase) below:
Sample receipts for Convenience Stores & Mini Markets
The receipt (proof of purchase) must clearly display the following details:
• Receipt number
• Name and/or logo of the outlet where the purchase was made
• Date of purchase
• Participating products purchased
• Correct quantity purchased

Please note that several examples of rejected receipts (proofs of purchase) are provided for your reference:
Receipt validation examples
No. Unfortunately, entries can only be made on a SINGLE receipt to be considered as valid for the promotion.
Yes. You are required to keep the original receipt for verification and redemption purposes.
• Step 1: Scan QR code as printed on the World of Smooth October 2025 Point-of-Sale Materials OR visit https://bestwithcarlsberg.my/wos/en/promotions
• Step 2: Fill up the required fields. Please ensure the details submitted are accurate.
• Step 3: Upload your receipt. Please ensure the proof of purchase is clear and legible for verification purposes.
After completing the required fields and uploading your receipt, a pop-up thank-you message will appear. Additionally, you will receive an email from carlsberg@s360plus.com to notify you that your submission was successful.
No, there is no limit. The number of qualifying entries will be determined based on the purchase criteria and will be allocated accordingly. For example:
• Receipt A: 1 Can = 1 Entry
• Receipt B: 4-can pack = 4 Entries
• Receipt C: 1 carton (24 cans) = 24 Entries
No, there is no limit to the number of entries that can be submitted for this promotion. You can submit as many entries as you wish by following the guidelines and requirements set out in the terms and conditions or promotional materials.
If you are shortlisted as a winner, you will receive a call from the call center (03-7890 5046) and shall be required to answer a question correctly and submit a photo of their ID for verification to be confirmed as a Winner.
Failure to answer the question correctly will result in the prize being forfeited by the Organizer.
Failure to provide a photo ID for verification will result in the prize being forfeited by the Organizer. Please be assured that all personal information will be handled with the utmost confidentiality and will be used solely for verification purposes.
Once the Winners are confirmed, delivery of prizes will be completed within 60 working days from the date of the official winner announcement.
There will be a total of 100 winners selected during the promotion period.
One [1] unique mobile number and NRIC can win One [1] Carlsbeats Mini Speaker set only.
Yes. One [1] unique mobile number and NRIC can win One [1] set of five Carlsbeats Mini Speaker and redeem up to a maximum of Four [4] Carlsbeats Mini Speaker.
No. One (1) set of five Carlsbeats Mini Speakers consists of five different designs, including the secret design, packed as blind boxes. The designs are fixed and cannot be changed.
If you receive a Carlsbeats Mini Speaker that is damaged or not functioning, please contact our support team via email at carlsberg@s360plus.com within seven [7] days of receiving the item. Kindly provide a clear video of the damaged speaker, along with your full name, mobile number, and delivery address for verification purposes. We will review your case and assist with a replacement, subject to the promotion's terms and conditions.
You may reach out to us via our customer support email at carlsberg@s360plus.com or PM us at Carlsberg Malaysia Facebook page (https://www.facebook.com/CarlsbergMalaysia).

Still Have Any Questions?

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